Patient Support Program

How do we support patients

Guide

Guide patients through treatment journey. Navigating our complex healthcare system is difficult for patients, especially when they have been prescribed a specialty medication. Our solutions can alleviate anxiety, help identify potential barriers to access, and increase speed to therapy for your patients.

Manage

Manage documentation kits matching regulatory and administrative requirements. Our specialists help patients and healthcare providers through the complex reimbursement process, one step at a time. We support patients and caregivers during a time of potential stress and confusion, working directly with healthcare professionals, governing public bodies or private insurers to facilitate the process. With our expertise we help patients complete the necessary paperwork and process to ensure they initiate therapy without administrative delays.

Ease

Ease the clinical tests access, geo-logistic support in obtaining laboratory results.

Track & Remind

Remind of upcoming steps and documentation submission terms etc. Ensuring patients adhere to their medication schedule is a key component for any successful treatment regimen. Our assistants are there to ensure patients are complying with their prescribed therapy by scheduling injection/infusion appointments, making reminder calls and designing customized adherence plans. We can also offer specialized education, dietary and psychological support and other technology solutions to help improve adherence and health outcomes.

Medicinal safety

Reporting of an undesirable effect of treatment.  All adverse events, whether or not considered related to the medicinal product, including special situations and/or product quality complaints, that occurred during your participation in a Patient support program are reported to the pharmaceutical company and the regulatory bodies.

Services

Scope of services is not predefined but rather adapted for each project. We define tailored solutions to address specific project goals and to develop care plans and materials that are personalized to patients needs.

Education activities
Screening programs
Administrative assistance
Laboratory tests facilitation
Drug administration support
Therapy adherence track
Patient emergency kits
Professional psychological support
Dietary regime program
Specialized patient transportation
Peripheral medical centers for drug administration

Testimonials

The support by SAT Health is useful for both patients and us doctors. Assistants facilitate the process by managing documents, tracking deadlines and helping patients with guidance in all administrative procedures, which often turn out to be very unclear to them. It is a pleasure to work with SAT Health assistants and I am glad that we have a great partnership.

Dr. Bisera Kotevska Dermatologist

“It’s very beneficial to work with the assistants of Care by SAT Health. They greatly facilitate our daily work. We, the doctors, are overwhelmed with work and the preparation of the protocols for biological therapy takes a lot of time. The assistants of Care help a lot to HCPs, who prescribe biological therapy. Тhis collaboration is very advantageous and the scope of patient programs needs to be expanded.”

Dr. Ivan Lyutakov Gastroenterologist

“You are by our side in every aspect. I knew there were people I could count on for everything.”

Desislava Mother of a patient

„I’m deeply grateful because it’s a real support. You helped me a lot with taking care of all paperwork. You remind me of everything needed. I wouldn't be able to deal with all these things on my own.“

Fevronia Patient

“Thank you for your constant and valuable support and collaboration! During 2 years of contracted services on PSP project, SAT Health accounts for consistent and efficient partnership. Program objectives are met. SAT team engaged in the program is well trained and demonstrates assertive behavior. Communication on the project is effective and timely managed, allowing smooth adaptation when necessary. Overall impression is tied with high levels of satisfaction of SAT services. Keep it up!”

Roche Client

“Ever since we concluded our first agreement, I must say that the quality of service is constantly increasing year over year. We started with a simple administrative support for patients and then we expanded the service towards providing emergency kits, IBD awareness website, establishing satellite infusion centers and etc. All of this couldn’t have been achieved if we didn’t have the right partner next to us!”.

Takeda Client

"For the 2 years of partnership all objectives of the PSP were achieved with necessary accuracy, excellent collaboration between assistants, patients, doctors and Mylan. People, working for Mylan’s PSP are well trained, competent and put everyday efforts to support patient and HCPs. All assistants are very skilled and exact in preparing required by NHIF medical documentation."

Mylan Client