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A behavior change program for creating habits that heal

Care by SAT Health designs each program to ensure that patients have timely access to the medications they need and quality care throughout their treatment journey.

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Our mission

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

When your patients are well supported, so is your product

Patient Support Programs will continue to play a significant role in brands’ overall acquisition and retention strategies. Care by SAT Health is an innovative and secure service provider for Patient Support Programs. Our programs are customized to ensure the success of the product and to make difference to patient’s quality of life.

Care by SAT Health in numbers

5
Partners
2979
Patients
15
Assistants
7
Therapy Areas of Support

How we support patients

Continuous technology development of CRM, ERP and Call Center together with information security and dedicated patient support team are the key pillars of our approach. Our scope of services is not predesigned but rather adapted for each client and project.

Testimonials

“Thank you for your constant and valuable support and collaboration! During 2 years of contracted services on PSP project, SAT Health accounts for consistent and efficient partnership. Program objectives are met. SAT team engaged in the program is well trained and demonstrates assertive behavior. Communication on the project is effective and timely managed, allowing smooth adaptation when necessary. Overall impression is tied with high levels of satisfaction of SAT services. Keep it up!”

Roche, Client

“Ever since we concluded our first agreement, I must say that the quality of service is constantly increasing year over year. We started with a simple administrative support for patients and then we expanded the service towards providing emergency kits, IBD awareness website, establishing satellite infusion centers and etc. All of this couldn’t have been achieved if we didn’t have the right partner next to us!”.

Takeda, Client

“For the 2 years of partnership all objectives of the PSP were achieved with necessary accuracy, excellent collaboration between assistants, patients, doctors and Mylan. People, working for Mylan’s PSP are well trained, competent and put everyday efforts to support patient and HCPs. All assistants are very skilled and exact in preparing required by NHIF medical documentation.”

Mylan, Client

„I’m deeply grateful because it’s a real support. You helped me a lot with taking care of all paperwork. You remind me of everything needed. I wouldn't be able to deal with all these things on my own.“

Fevronia, Patient

“You are by our side in every aspect. I knew there were people I could count on for everything.”

Desislava, Mother of a patient

“It’s very beneficial to work with the assistants of Care by SAT Health. They greatly facilitate our daily work. We, the doctors, are overwhelmed with work and the preparation of the protocols for biological therapy takes a lot of time. The assistants of Care help a lot to HCPs, who prescribe biological therapy. Тhis collaboration is very advantageous and the scope of patient programs needs to be expanded.”

Dr. Ivan Lyutakov, Gastroenterologist